Practical, security-first instructions to create, sign into, protect, and recover your Robinhood account. Not financial advice — informational only.
Create an Account
Before you can log in, you must create a Robinhood account using the official website or the official mobile app. Follow these secure setup steps.
Use official sources: Download the mobile app from Apple App Store or Google Play, or visit Robinhood’s official site. Avoid third-party links and search-engine sponsored results that might be spoofed.
Choose a strong password: Use a unique, long password (12+ characters) combining letters, numbers, and symbols. Avoid reusing passwords across sites.
Provide required verification details: For account verification, Robinhood asks for identity details (SSN, date of birth, address). Only enter these within the official app or website.
Set recovery options: Add a recovery email and phone number you control. Keep these up-to-date and secure.
Tip: Consider using a reputable password manager to generate and store your password securely.
Sign-In Steps
Signing in to Robinhood is straightforward. Use these steps to ensure you access the real service securely.
Open the official app or site: Confirm the URL or app publisher before entering credentials. For web, check the browser address bar for https and the correct domain.
Enter your credentials: Input your email/username and password. Avoid signing in on public or shared devices.
Complete two-factor authentication (if enabled): Approve the push notification, enter the SMS code, or use an authenticator app as configured.
Recognize new-device prompts: Robinhood may require additional verification for sign-ins from new locations or devices (email/SMS codes or identity checks). Follow the prompts carefully.
Two-Factor Authentication (2FA)
2FA adds a critical second layer of defence beyond your password. Enable it right away.
Options and recommendations
Authenticator app (recommended): Use an app like Google Authenticator, Authy, or Microsoft Authenticator for time-based one-time passwords (TOTP). This is more secure than SMS.
SMS codes: Better than nothing but vulnerable to SIM-swap attacks. If you must use SMS, monitor your carrier account for suspicious activity.
Push notifications: Convenient for mobile users; ensure your device is secure and up-to-date.
Set up backup 2FA methods where available and store backup codes in a secure, offline location.
Account Recovery & Lost Access
If you cannot sign in, use the official recovery flows. Be prepared with the information Robinhood may request.
Forgot password: Use the "Forgot Password" link on the sign-in page. Follow the emailed instructions and avoid clicking password reset links from untrusted emails.
Lost 2FA device: If you used an authenticator app and lost it, use backup codes if you saved them. If not, Robinhood’s verification process may require identity confirmation and can take time.
Compromised email or phone: Immediately secure the compromised account (change passwords, enable 2FA) and contact Robinhood support through the official app support channels for additional account locking or recovery assistance.
Security alert: If you suspect unauthorized access, change passwords immediately and contact Robinhood support. Consider transferring assets to a secure account while resolving the issue.
Recognize Phishing and Scams
Phishing attempts try to trick you into revealing credentials or performing actions that compromise your account. Use vigilance.
Verify email senders carefully: legitimate Robinhood emails come from official domains. Be wary of urgent-sounding messages asking you to sign in immediately.
Avoid clicking links in unsolicited messages. Instead, navigate directly to robinhood.com or open the official app.
Watch for fake login pages that mimic the real site—check domains and SSL certificates in the browser.
Never share your password, 2FA codes, or verification codes with anyone claiming to be "support" over chat or phone.
If you receive a suspicious message, forward it to Robinhood’s official security contact (if available) and delete it from your inbox.
Troubleshooting Common Issues
Can't receive SMS codes: Check network connectivity and contact your mobile carrier if messages are delayed. Consider switching to an authenticator app.
App crashes or won’t open: Update the app, clear cache, or reinstall from the official store. Revoke app permissions only if necessary.
Login from a new device blocked: Follow the additional verification steps sent to your email/phone. Allow time for device confirmation delays.
Account locked: Follow the instructions provided during the lock and contact official support through the app for account-specific help.
Ongoing Best Practices
Enable 2FA and use an authenticator app where possible.
Use a unique password stored in a reputable password manager.
Keep your device OS and apps updated and install security updates promptly.
Monitor account activity and enable notifications for logins and withdrawals.
Use hardware wallets or transfer large crypto holdings to self-custody solutions if long-term storage is needed.